For Community Members

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The Delaware Center for Distance Adult Learning, Inc. strives for the continuous improvement of its programs and services.  Feedback from the community plays an important part in our ability to provide programs and services that are effective and accessible.  Please take a few moments complete our Community Impact Survey by clicking here:

https://goo.gl/forms/hLtPY5e3xGAfiYg32


 

complaint

We recognize that occasionally, community members may wish to raise a complaint pertaining to an issue that interferes with their interactions with DCDAL.

Anyone may initially choose to raise his or her complaint on an informal, verbal basis with any member of the DCDAL staff. In which case, the DCDAL Staff Member will make every attempt possible to solve the complaint either themselves, with a supervisor, or the Director. In the event that the complaint cannot be resolved informally, the community member should request to speak to the Director, Cathy Kipp via email at cathykipp@dcdal.org, via postal mail at: 160 Greentree Drive, Suite 104, Dover, Delaware 19904, or via telephone at 1-302-883-0420. The Director will promptly review all complaints, and where appropriate, attempt to resolve the complaint directly.

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